Terms and conditions

1. Introduction

The following agreement is a legal document, which explains your (“You”,“member”,”customer”)rights and obligations and for Cashlu.com( "cashlu",”company”,"we" or "us"), in any relation with this site and the services offered by us. Everyone should read and understand the entire Terms and Conditions prior to your registration with us. Cashlu .com reserves the rights to alter this agreement in future. By registering with us ,you accept that you are entering into the contract with us on the terms of this agreement. People joining cashlu.com via registration establish an account ,and become "members".

2. The cashlu service

CashLu Earnings :

Cashlu.com allows members to earn "cashlu earnings" via our services. Earnings will only be provided on tracked purchases from retailers. For a transaction to qualify for earning, the retailer must confirm that the member purchase is tracked ,genuine and successful .If and when such happens , the transaction will be termed as "Qualifying transaction", and the Earning-related referral fee payable to us by the retailer for the Qualifying transaction( the "commission") must be received by us. The amount we pay as cashlu earning comes from this commission which we receive from retailers. Here retailers means the suppliers of goods or service and other professionals we are affiliated with.

CashLu Referral Programme :

The Cashlu referral programme also pays its members referral fees , mentioned in our referral programme in 'REFER Friends' section. The referral fee may change several times according to company policy. For referral fees to be Available both you and the referred member must have done shopping at least once . For more information members can go through the content provided in the website or can contact our support team for further queries.

3. Obtaining account

The minimum age to become a member of cashlu.com is 16. A person can not have more than one account with us. You must be a citizen of India to become a member of Cashlu. The information provided by you while registering with us should be legitimate and true. When entitled to obtain earnings from us ,the member is expected to provide us with their Redeem Option details and other related information. The information should be correct and legitimate , as once the Redeem Option is exercised we cannot Refund back the earnings.

The privacy policy mentioned in our website clearly states the treatment we provide to your personal information, which you provide in your cashlu account including your earning.

Important: Member must ensure that the email address and phone number mentioned in you account is kept up-to-date and is accessible by you. Cashlu will be sending you important messages in your e-mail account and phone . If you change your email address and/or phone number, then you must post a message at info@cashlu.com applying for the change in account for the same.

4. Cashlu Earnings:-

a .Transaction Earnings :

After a member successfully completes a Qualifying Transaction, and after we have received the Affiliate commission for that Qualifying Transaction, we pass the related Earning on to the Member through his/her Earning Withdrawal Method.

When we have received an intimation from the Retailer regarding a Qualifying transaction we will update the same in your My Earnings section in “Locked” status. Once the Retailer validates the transaction, the Earnings will be updated to 'Available' – this can take 90 days or more from the date of the purchase. If the goods are returned or the sale reversed or amended by any means then the Earnings payment will not be made. Further, in the event that the Retailer feels that the purchase is not genuine for any reason whatsoever and we do not receive any Commission for the transaction, the Member will not receive any Earnings.

The Member understands that all transactions made by him/her are not with us, but with the individual Retailer. Whether a transaction shall qualify as a Qualifying for earnings Transaction (including earnings through a Qualifying Referral) shall be at the sole discretion of the Retailer or us and the Member understands and agrees to the same. We shall not be held responsible if the Retailer fails to report a sale to us or does not qualify a transaction as Qualifying Transaction. Further, we shall not be responsible in the event due to some technical or other error we cannot trace a sale back to the Member and does not qualify the transaction as a Qualifying Transaction or a Qualifying Referral for any reason whatsoever. Whilst we will endeavour to recuperate non-payments from the Retailer, the decision of ourselves, the Retailer or Retailer's tracking agent is final. Whilst we will try and recuperate missing commissions, at any point we reserve the right not to chase missing commission claims, particularly where no purchase has been made.

Further, from time to time Retailers may increase or decrease the commission paid – in which case the Earnings offer illustrated on our Site may be incorrect. By default, your applicable transactions will be credited in line with the commission reported to us by the Retailer, which may be more or less than the advertised rate. We shall not be liable for any difference in the expected earnings by the Member and the actual earnings received by the Member.

Important note to our members- there may be some instances when the transaction with retailer may not result in Earning . The various circumstances in which earning will not be payable to the Member, and will be forfeited to us, are as follows:-

  • When we receive affiliate commission which is not validated as a Qualifying transaction or linked to a member account(such as when the member is not logged-in to the Cashlu.com when making the relevant purchase).
  • When the Retailer could not track the transaction to be through our referral. This happens due to technological/human error on your or the Retailer’s part.
  • The Earning is attributed to an member or Account that has been:
    • suspended or terminated by us for violating the agreement.
    • associated with any fraudulent activity or any breach of this Agreement;
    • when member make purchases on behalf of, any other person

Here in every Store page we have provided “ Tips for Earning Cashlu Coins” and info:"i" for better understanding of technical aspects of tracking by the Member. The member here also agrees and understands that “Tips for Earning Cashlu Coins” may not be completely up to date as technologies keep changing fast and that Cashlu is not responsible for unsuccessful tracking of any transaction with any retailer whatsoever.

We reserve the right to reclaim or make balance adjustments accordingly where it has been established that any credit has been applied in error. This will include but is not limited to transactions where the credit is not genuinely due or payment for any credited transaction has not been received from a Retailer or its agencies and/or misuse or fraud. This can include transactions which are already marked as Available or Locked in your Account, or for transactions which have already been paid over to you by any means.

Other Earnings :

Cashlu at times may also provide incentive earnings to potential customers , such as Sign-up Bonus, First-shopping Bonus or to existing Members ,such as special day/week/store/category bonus, Referral Income etc. These Earnings may only be short term incentives and not all Members/potential customers will be eligible for such programmes. Moreover earning potential from such short-term programmes will be different for different Users.

Referral Earning :

These earnings may only be made Available once Your Friend ( person to whom you referred Cashlu through special unique link provided at Cashlu for referral ) is an Active User. Also you must be an Active user.

b. Missing Earnings :

When a Member sends us an enquiry on missing earnings, our system would check if the user had an exit click from our site for that store on the date mentioned by the user. If no exit clicks can be tracked then we will reply to the Member that they did not click via our website to earn earnings prior to the sale. All exit clicks to stores are saved in the database for cross reference on adding Earnings . Where a commission enquiry has been successfully paid by a Retailer, you may receive a lower amount than expected; this is due to the amounts received by ourselves possibly being lower than the original claim. If a Retailer still hasn't paid a manual commission claim after a period of six months then we reserve the right to close the enquiry claim. All payment for Missing Earnings is only applicable in instances where the Retailer pays the Company.

c. Redeem Earnings :

CashLu.com provides to you several channels for redeeming your ‘Available’ Earnings. Member may raise a redeem request if and when qualified to do so.

Active User: Active User is one who has at least performed one successful shopping transaction via CashLu.com .

Qualification criteria for availing redeem option:

Member must be an Verified User.
The minimum Earnings in Available Section must be 100 Coins.

The redeem request is valid only if and when correct details are provided by the Member. Cashlu reserves the right to choose not to execute redeem request through a chosen channel but to execute via other available channels .
Cashlu will intimate to the member within one working day of the execution of redeem request.

Note: Cashlu will not entertain any urgent Bill Payment Request and also does not take the responsibility for any losses to the Member or Member Account with the vendor.
Cashlu may ask the Member to choose another redeem channel in case earlier request could not be executed for reasons on our end or the channels end. The Receipt of Payment made on behalf of the Member by Cashlu will only be provided if Cashlu receives receipt from the Vendor in name of the Member. In cases where Receipt not available in the name of Member CashLu will provide a e-receipt with the same effect.
Cashlu may at any point of time without notice add , alter, edit or remove any of the Redeem channels.

5. Intellectual Property

In an event in which a person upload any material on cashlu.com, the member grants us the following:-

  • to cashlu.com a non-exclusive licence (including the right to grant sub-licences) to use, reproduce and distribute that material through thecashlu.com and any other interactive services through which we or our sub-licensee make thecashlu.com available; and
  • to other Account Holders (through us, under the licence referred to in a. above), the non-exclusive, personal, non-transferable right to view the relevant material.

You acknowledge that all trademarks ,headlines, copyright and all other intellectual property rights in relation to cashlu.com are owned by ,or licensed to us. Copying of any material which appears on this website is strictly not legal. So until and unless a party Is licensed by cashlu.com, it should not copy, publish, distribute or promote the materials and contents of the cashlu.com.

6. Our Role

Cashlu does not play any role in any transactions with retailers, does not endorse and we do not sell supply any goods ,and services that is made available by them. So cashlu is under no legal obligation that applies to the sellers of goods and services. We have no control over the quality ,quantity or legitimacy,delievery of goods/services provided by the retailers. Members should practice caution while entering into transactions with the retailers. Cashlu does not take any kind of responsibility for transaction you undergo with retailers. Cashlu does not take any responsibility for Coupons/Deals/Offers available on Cashlu.com for Retailers . The member must take prior care in seeing whether coupon is expired , usable. To the extent that the law permits, you release us, our agents and employees from all liability arising out of or in connection with any transactions with retailers, including (without limitation) all claims and demands relating to transactions (whether completed or uncompleted) with retailers, or goods or services offered for sale or supply, or actually sold or supplied, through or in connection with any transactions with retailers

7. Privacy & Cookie Policy:

Our Privacy & Cookie Policy forms part of this Agreement, and by entering into this Agreement you also give your consent to the way we handle your personal data under that policy. Given the global nature of the World Wide Web, please note that a posting on the Site may be accessible to internet users around the world.

8. Our Service Rights

  • We reserve the rights to modify ,alter ,withdraw or terminate the features of cashlu.com, or the whole of it, in case we have legal, technical or commercial reasons to do so without any prior notice whatsoever. In case some technical problem arises ,there may be instances when it is not possible for us to provide uninterrupted services from cashlu.com ,in such instances we will take strong steps to make things available to you as soon as possible .But we do not guarantee continuous access to the cashlu.com service or any of the content that appears on it.
  • Nevertheless, we will strive to ensure that any periods of planned unavailability, which you will be informed of when you access the cashlu.com at the relevant time, are kept to a minimum.
  • For security or other reasons, we may require you to change password or other information which facilitates access to the cashlu.com; however, we will never ask you for your password via email, telephone, or any other means other than through the www.cashlu.com website. You are solely responsible for maintaining the confidentiality of your password and any additional identifying information.


This Site contains robot exclusion headers. Much of the information on Site is updated on a real time basis and is proprietary or is licensed to Us by Our Users, Affiliate Merchants, or third parties. You agree that You will not exceed the limited access to the Site granted to You or use any robot, spider, scraper or other automated means to access the Site for any purpose without Our express written permission. Additionally, You agree that You will not:

  • take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on Our infrastructure;
  • copy, reproduce, modify, create derivative works from, distribute or publicly display any content from the Program, including the Site, without the prior expressed written permission of Pennyful and appropriate third party, as applicable;
  • interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site; or
  • bypass Our robot exclusion headers or any other measures that We may use to prevent or restrict access to the Site.

9. Disclaimer and Limitation of Liability:


The content and material from or through the site are provided "as-is," "as available," with "all faults", and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability, non-infringement, freedom from error, and fitness for a particular purpose). The information and services may contain bugs, errors, problems or other limitations. We and our affiliated parties have no liability whatsoever for your use of any information or service, except as provided in sub-section 13(d). In particular, but not as a limitation thereof, we and our affiliated parties are not liable for any indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, savings, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The negation and limitation of damages set forth above are fundamental elements of the basis of the agreement between us and you. This site and the products, services, documents, content and materials and information presented would not be provided without such limitations. No advice or information, whether oral or written, obtained by you from us through the site or otherwise shall create any warranty, representation or guarantee not expressly stated in this agreement. All responsibility or liability for any damages caused by viruses contained within the electronic file containing a form or document is disclaimed.


  • We warrant that the Earnings Service will be provided with reasonable care and skill with the intention of meeting our specifications for the Earnings Service, but we cannot and do not guarantee that the Earnings Service will meet your requirements.
  • We shall be liable as expressly provided in this Agreement, but shall have no other obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort) or otherwise.
  • Nothing in this Agreement shall exclude or restrict our liability for death or personal injury resulting from our negligence.
  • Limitation of Liability: Subject always to sub-Clause e. below, we shall be liable for direct loss or damage only, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise, and whether caused by its act or omission or that of its employees, agents or subcontractors. The aggregate liability of our Company and the affiliated parties in connection with any claim arising out of or relating to the site and/or the products, information, documents and services provided herein or hereby shall not exceed Rs.1000 and that amount shall be in lieu of all other remedies which you may have against us and any affiliated party to us.
  • We will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise
    1. (A) for any loss of revenue, business, anticipated savings or profits; (B)any errors in or omissions from the Site or any services or products obtainable therefrom; (C) the unavailability or interruption of the Site or any features thereof; (D) your use of the Site; (E) the content and materials contained on the Site; (F) or any delay or failure in performance beyond our control or any of our affiliated parties.
    2. for any indirect, special or consequential loss damage, costs or other claims, howsoever caused or arising, whether through non-supply or late supply of the Earnings Service or other non-performance of this Agreement or otherwise.
    3. Except as expressly stated elsewhere in this Agreement, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by Applicable Law.
    4. For the avoidance of doubt, we will not have liability to you or any other person in respect of material contributed by Members, transactions (or non-transactions) with Retailers, or any activity or communication relating to such material or transactions.

The provisions of this Clause 8 shall survive the termination or expiry of this Agreement.

10. Third Party Content:

Third party content and materials may appear on the Site or may be accessible via hyperlinks from the Site. We are not responsible for and assume no liability whatsoever for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content and materials appearing on the Site or accessible via hyperlinks from the Site.

11. Communications:

You hereby expressly agree to receive communications by way of SMS, e-mails from Cashlu.com relating to Services provided through the Website.

12. Indemnity:

You agree to indemnify us against all liabilities, claims and expenses that may arise out of or in connection with (a) any breach of this Agreement by you or through your Account, or (b) any transaction with a Retailer.

13. Assignment

We have the right to assign this Agreement, and to assign or subcontract any or all of our rights and obligations under this Agreement, but will not do so in such a way as to reduce any guarantees you are given under this Agreement. You may not without the written consent of cashlu.com assign or dispose of this Agreement, nor subcontract any of your rights and obligations under it.

14. Entire Agreement

This Agreement is intended to contain your entire agreement with us relating to the Cashlu.com service; we believe it to be fair and reasonable. It replaces all earlier agreements and understandings with you relating to the Cashlu service, except for any fraud or fraudulent representation by either of us

15. Changes to this Agreement

We reserve the rights to alter or change this agreement in future, which will be available to you on the same link in cashlu.com

16. General:

In the event that any term of this Agreement is held to be invalid or unenforceable, the remainder of this Agreement shall remain valid and enforceable. You and us are independent contractors, and no agency, partnership, joint venture or employee-employer relationship is intended or created by this Agreement. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.

17. Governing Law:

This Agreement, and our relationship with you and each Member, is governed by the laws of India ("Applicable Law"). You and we each submit to the non-exclusive jurisdiction of the Kolkata courts in relation to disputes arising in connection with this Agreement.

18. Keeping this Agreement:

We don't separately file the individual Agreements entered into by Members when they register for the Earnings Service. Please make a durable copy of this Agreement by printing and/or saving a downloaded copy on your own computer. It is offered in English only.

19. Contact:

You can reach us on info@cashlu.com